Factory Reset and Restart Procedures

Factory Reset and Restart Procedures

⚠️ Important: There is NO hardware reset button on any BESTMOW device (mower, charging station, or RTK). Do not look for a pin-hole or hidden button — it does not exist.

Mower — Restart

1. Remove the mower from the charging dock.
2. Press and hold the power button for 3 seconds to turn off.
3. Wait for the display and all indicator lights to go completely off.
4. Press and hold the power button for 3 seconds to turn back on.
5. Confirm the display lights up with 0000.

Mower — Error Reset (Blinking Display)

If the mower display shows a fixed number blinking, this indicates an error state. To clear it:

Press the START and OK/SET keys simultaneously.

This is the key combination reset — it clears the error and restores normal operation.

Charging Station — Restart

1. Unplug the power cable from the wall socket.
2. Wait 5 seconds.
3. Plug the power cable back in.
4. Confirm the green indicator light begins blinking or turns solid.

RTK Base Station — Restart

1. Unplug the power cable.
2. Wait 3 seconds.
3. Plug the power cable back in.
4. Confirm the green indicator light returns.

Full Software Reset (Delete and Re-Add Device)

To fully reset the mower's software configuration and re-establish all connections:

1. Open the BESTMOW app.
2. Delete the mower from the app.
3. Re-add the device using the "+" button.
4. Follow the on-screen instructions to re-pair via Bluetooth and set up Wi-Fi.

This clears all local settings and re-establishes the Bluetooth and Wi-Fi connection from scratch.

When to Restart vs. When to Contact Support

• Restart first: Most temporary issues (connectivity drops, display errors, unresponsive behavior) are resolved by a simple restart. BESTMOW support estimates that restarting solves 99% of problems.
• Contact support if: The issue persists after restart, the mower shows a persistent error code after the START + OK/SET reset, or you suspect hardware damage.