Replacement Mower Process

Process Overview

Contact BESTMOW support and file a warranty claim (see: How to File a Warranty Claim).
BESTMOW provides a prepaid FedEx shipping label.
You ship the old unit first. Both the mower and charging station must be returned.
BESTMOW ships the replacement after receiving the return.

What Transfers Automatically

Your account, device binding, and activation code are all tied to your BESTMOW app account — not to the physical mower. As long as you use the same app account, no manual transfer is needed.

Setup Tip for the New Unit

Keep the RTK station and charging station in the same physical location as before. This way, maps created on the old unit can be accurately transferred to the new unit without remapping.

Shipping & Packaging

BESTMOW pays for shipping in both directions.
If you need packaging materials for the return, order them from the BESTMOW website (shipping fee is included in the price).

Timeline

Depends on your location. Once a replacement is shipped, you or a support agent can track the shipping status via the tracking number in the system.

⚠️ Critical — RTK and Charging Station During Replacement

When receiving a replacement mower or charging station:

Do NOT send the RTK back unless specifically instructed. The RTK should remain powered on and in its installed location. If the RTK is removed, the mower will lose positioning and all maps may become invalid.
Keep the charging station in the same physical location. If you received a replacement charging station, install it in the exact same spot as the old one.
If both the RTK and charging station positions change during the replacement process, all maps will be corrupted and must be recreated from scratch.

For details on why this matters and how relocation works, see: RTK and Charging Station Relocation Guide