BESTMOW Transaction Systems Overview

BESTMOW operates four transaction/billing systems hosting five plan variants. Plaid and Fragile are available in the United States only. Identifying which system, plan, and market a customer is on is essential for providing correct account management guidance.

United States — Active Systems

System	Plan Type	Status	New Orders?
Shopify	One-time purchase	Active	Yes
Plaid	Rent-to-own (financing) — $59.99/month for 24 months. Ownership transfers to the customer after the 24th payment.	Active (post-Jan 2026)	Yes — requires bank account screening via Signal before order placement
Plaid	Flexible subscription — $79.99/month + $60 one-time setup fee. No ownership transfer; customer pays as long as the subscription is active. Introduced April 22, 2026 to replace the former Fragile flexible subscription.	Active (post-April 22, 2026)	Yes — requires bank account screening via Signal before order placement
Fragile	Flexible subscription — no ownership. Original flexible-subscription route before BESTMOW migrated to Plaid for this plan type.	Existing U.S. customers only	No new orders as of April 22, 2026. Existing Fragile customers continue paying through Fragile but may opt to transfer their subscription to Plaid.
Appstle	Legacy rent-to-own — "Gold Plan" ($99/mo, 12 months) and "Premium Plan" ($59.99/mo, 24 months)	Being phased out	No new orders. Existing contracts continue processing until all leases are fully paid off.

Canada — Active Systems

System	Plan Type	Status	New Orders?
Shopify	One-time purchase	Active	Yes — the only option for new Canadian orders
Appstle	Legacy rent-to-own — "Gold Plan" (CAD $139.99/mo, 12 months) and "Premium Plan" (CAD $79.99/mo, 24 months)	Being phased out	No new orders. Existing Canadian contracts continue processing until all leases are fully paid off.

Plaid and Fragile are NOT available in Canada. If a Canadian customer asks about subscription or financing plans, the only option for new orders is a one-time purchase through Shopify. Do not reference Plaid plans, Fragile plans, or U.S. pricing when speaking with a Canadian customer.

⚠️ Price Collision Warning — $79.99

Two different plans share the $79.99 price point. Do not confuse them:

U.S. Plaid flexible subscription: $79.99 USD/month + $60 setup fee. No ownership. Active for new U.S. orders.
Canada Appstle Premium Plan: CAD $79.99/month. Rent-to-own with ownership after 24 months. Legacy only — no new orders.

Always confirm the customer's country before discussing plan pricing.

Important: Gold Plan and Premium Plan Are Legacy Appstle Plans

The plan names "Gold" and "Premium" are legacy Appstle names only, in both markets:

U.S. Gold: $99/month, 12-month lease
U.S. Premium: $59.99/month, 24-month lease
Canada Gold: CAD $139.99/month, 12-month lease
Canada Premium: CAD $79.99/month, 24-month lease

These plans are no longer available for new orders in either market as of January 2026. Existing customers continue to be billed through Appstle until their lease is complete.

Important: Plaid Hosts Two Distinct Plans (U.S. Only, Post-April 22, 2026)

As of April 22, 2026, Plaid hosts two separate plan variants in the U.S. market. Do not conflate them:

Plaid rent-to-own: $59.99/month × 24 months. Customer owns the mower outright after the 24th payment.
Plaid flexible subscription: $79.99/month + $60 one-time setup fee. No ownership transfer; the customer pays for as long as they want the service. Replaces the former Fragile route.

Both plans run through the Plaid system, both require Signal bank account screening, and both are U.S. only.

How to Identify a Customer's System

First, confirm the customer's country (U.S. or Canada).

United States:

One-time purchase — Shopify, regardless of order date.
Ordered before January 2026 with a subscription or lease — Appstle. Plan will be named "Gold" ($99/mo) or "Premium" ($59.99/mo).
Ordered after January 2026 with rent-to-own — Plaid rent-to-own ($59.99/mo, 24 months).
Ordered between January and April 22, 2026 with flexible subscription — Fragile. May optionally transfer to Plaid.
Ordered after April 22, 2026 with flexible subscription — Plaid flexible subscription ($79.99/mo + $60 setup).

Canada:

One-time purchase — Shopify. This is the only option for new Canadian orders.
Ordered before January 2026 with a subscription or lease — Appstle. Plan will be named "Gold" (CAD $139.99/mo) or "Premium" (CAD $79.99/mo).

Why This Matters

Account management steps (reactivation, billing changes, payment updates) differ by system. The unpause, billing date, and payment method articles currently cover Appstle only. For Plaid and Fragile users, escalate to a human support agent.

Off-Season Rates (Appstle Legacy Only — U.S.)

Off-season reduced rates apply only to legacy U.S. Appstle customers:

Premium Plan subscribers: $39.99/month (reduced from $59.99)
Gold Plan subscribers: $59.99/month (reduced from $99.00)

Maximum off-season duration: 4 months. These rates do not apply to Plaid, Fragile, or Canadian customers.