[C031] BESTMOW is offline, please check BESTMOW is powered on – BESTMOW

Possible Reasons for Connection Issues

Power Disruption: The charging dock or the device itself might be powered off.
No IP Address: The device is unable to obtain an IP address from your network.
Disconnected Charging Dock: The charging dock isn't communicating with the device.
Disconnected from Router: The charging dock isn't connected to your Wi-Fi router.

Troubleshooting Steps

Follow these steps to diagnose and resolve your connection problem:

Verify Router Functionality: First, make sure your router is working correctly. Check if other devices can connect to the internet through your Wi-Fi network.
Check Device Power: Once you've confirmed your router is working, check if your device is powered on.
Place Device on Charging Dock and Check Indicator Light: After confirming your device is on, place it on the charging dock. Then, observe the green indicator light on the charging dock:
- Not Lit: This means the charging dock isn't receiving power.
  - Check your power strip or outlet to ensure it's working.
  - If the power strip is functional, they might need a new charging dock power adapter.
- Fast Flashing: This indicates the charging dock is disconnected from the router.
  - You'll need to reconnect your device to the router.
- Slow Flashing: This means the charging dock is disconnected from the mower.
  - Use the "switch Wi-Fi" function to reconnect to the charging dock.
- Solid Green: This is a good sign! It means the charging dock is connected to both the router and the device.
  - If your app still shows "connecting" or "offline" at this point, the charging dock likely can't get an IP address. To fix this, restart the charging dock, your mower, and your router.

When the app shows the mower as offline or "not connecting," follow this step-by-step sequence:

Check your router: Confirm the home Wi-Fi router is working (test with another device).
Check the mower: Confirm the mower is powered on (display should be lit).
Place the mower on the charging station and read the charging station green LED:

Green LED State	Diagnosis	Action
Off	Charging station has no power	Check power strip and wall socket. If outlet works but LED stays off, the power adapter may be faulty — contact support for a replacement adapter.
Fast blinking (0.1s)	Charging station lost connection to home Wi-Fi router	In the BESTMOW app, use "Switch Wi-Fi" to reconnect the charging station to the router.
Slow blinking (1s)	Charging station connected to router, but lost the HaLow link to the mower	Use "Switch Wi-Fi" to re-establish the HaLow connection between charging station and mower.
Solid green	Both connections established but app still shows offline	The charging station cannot obtain an IP address. Restart all three: unplug charging station (5s), power off mower (off dock), restart router. If this doesn't work, use a mobile hotspot to upgrade firmware, then switch back.

After resolving, immediately check for and install any available firmware updates.

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